Earlier this week CCL called for the supplier to make its software licensing more cloud friendly and slammed Oracle’s approach to measuring successful software licence sales.
John Matelski, president of the Independent Oracle Users Group, noted in a blog: “I was extremely surprised and dismayed to learn that there are still those in the customer community that would suggest their relationship with Oracle is predominantly hostile and filled with deep-rooted mistrust – particularly when it comes to licensing and audits.
“Oracle is not just a solutions provider, but rather they are a partner in helping promote the success (or failure) of every organisation they do business with – for me, failure is not an option!”
Debra Lilley, a member advocate and board member of the UKOUG, wrote in a blog post: “Users are very passionate when they feel wronged and immediately after an audit there can be a lot of shouting, and we hear of audits that happen in the last quarter and are then seen as revenue generating.
“The discussions need to be outside actual audits, with less emotion. Oracle License Management Services (LMS) are trying to engage more with customers. Mark Hurd recently talked about employing 10x more staff whose only role is to improve relationships with customers. This is something user groups have asked for repeatedly, so let’s give them the chance to demonstrate the payback to customers.”