Less than half (46 percent) of organisations have deployed intelligent automation. This is even though a large majority of IT leaders agree that effective intelligent automation holds enormous potential for their businesses, the report said.
More than 86 percent of executives surveyed say intelligent process integration will improve customer experience
Another 68 percent said it will lead to improved customer satisfaction
More than 92 percent claim it will make the “employee experience” more rewarding, whatever that means.
Another 69 percent claim it will lead to monetisation of new revenue, that is to say make more money.
IT leaders in enterprise organisations across North America and Europe feel tremendous urgency to take advantage of intelligent automation. However, the vast majority admit their companies can’t currently do it.
More than 86 percent of executives interviewed indicated that human work, AI systems, and robotic automation “must be well-integrated by 2020,” yet only 12 percent of executives said their companies “do this really well today”.
While there are deployments of individual emerging automation technologies, a lack of strategy and clear alignment to business goals is resulting in siloed deployments and overwhelmed internal application development teams. Less than half of surveyed companies have deployed any form of intelligent automation. Fully half of those companies boast IT staff in excess of 20,000 employees. Pain-points include:
• 89 percent of respondents say their organisations struggle to adapt with technology
• 80 percent say their organisations “fail to understand how artificial intelligence would change everything”
• 66 percent have difficulty integrating existing IT investments and skills with demanding AI and RPA technology
• The need to change IT culture (44 percent) and application development practices (31 percent ) is the next highest-ranked responses