Ingram Micro moving more processes to Bulgaria

bulgaria-Veliko_Tarnovo_Gourko_street_002Ingram Micro is moving more of its operations to its service centre in Sofia.

EMEA executive vice president Mark Snider said that the move was part of its pan-EMEA back office reshuffle.

Snider said that the firm has been streamlining processes in its warehouses and it was now putting more of a focus on speeding up office functions, which will in turn put more demand on its services centre in Sofia, Bulgaria.

The EMEA supremo said that Ingram has hired a “lean” European director and in-country staff responsible for improving office efficiency.

In a lot of distribution you have complex processes coming from vendors and from the customers and we tend to try to fit them as opposed to forcing all of them to fit, he said.

The Sofia centre, which provides back-office functions and standardised support across EMEA, has been increased to more than 1,000 employees.

Headcount in Sofia is likely continue to increase as the firm looks to streamline office functions across its EMEA territories.

Consolidating in-country support functions across Europe has meant Ingram has had to lay off regional staff. In 2014, the firm announced a restructure process which saw its Sofia centre expand at the potential expense of jobs. Snider said that the firm is instead concentrating on ramping up headcount in areas such as cloud and commerce and fulfilment.