HP has been the most vocal about its belief that Desktop as a Service is going to be the future and research from Spiceworks has charted a rise in the popularity of the approach from customers.
The firm’s 2019 State of Hardware as a Service, surveying customers across Europe and the US, found that 48 percent of businesses are already leasing one or more type of hardware.
Haas is doing well among companies interested in printers but Spiceworks expects laptops, desktops and tablets to grow in popularity. Those using the model revealed that some of the services that appealed included parts replacement, hardware support and replacement and refresh along with device monitoring.
Although Haas is usually coming from a channel provider only 17 percent of those quizzed by Spiceworks saw it as a threat to jobs in the IT department.
Peter Tsai, a senior technology analyst at Spiceworks, said that “Haas providers have already found early success with the model, particularly with devices like printers that are often troublesome to support,”
Spiceworks advises that the channel should target those customers looking to reduce the burden on an already stretched internal IT team.
“To further drive Haas adoption, providers will have the most success targeting businesses that lack the human resources or geographic reach to adequately service devices in a house in addition to businesses that are already sold on the leasing model. Considering the IT leasing and financing market is estimated to be a $234 billion industry, even small shifts in buyer behaviour can add up”, said Tsai.