The company claimed it’s the first to offer proactive and predictive support for these devices.
It also claimed that with this package in place, people will spend up to 84 percent less time on technical support calls.
The company claimed that IT departments spend around 80 percent of their time on routine operations and support.
The service will be available to both Dell customers and to its channel partners – and includes cover for a number of situations.
Those include coverage for drops, spill and electrical surges; hard drive retention after replacement and workflow management for support cases, as well as self service case management and parts dispatch.