Comms-care provides outsourced IT services for the channel and Hancock will work with the engineering management team giving support and guidance to field based engineers.
Part of her job will also be designing improvement programmes for engineers about technical procedures, standards and company policies.
Hancock has been with Comms-care since 2006 and before that worked for Canon at its service desk.
Technical Director Darren Briscoe said: “Comms-care is growing rapidly and we need high calibre, dedicated people to help us deliver the best possible service to our growing partner base. Lyndsy has proven to be an exceptionally customer-focused member of the Comms-care team and has always delivered beyond the requirements of her role to ensure we provide excellent 24/7 customer service.
“Lyndsy has also been tasked to implement new processes, procedures and working practices that will ultimately result in Comms-care improving the service we provide to our partners.”
Hancock’s previous role at Comms-care was as service desk team leader.