Avaya said that it has expanded global availability of its Device as a Service (DaaS) offering, allowing businesses to acquire the outfit’s latest smart devices with a monthly subscription rather than an upfront purchase.
The move follows the successful introduction in the United States in 2018 and is being rolled out in Europe.
V1 has released a new version of its Robotic Process Automation (RPA) software to support technology giant and partner Sage in its plans to become a cloud-centric company.
The Invoice Automation solution, which Sage’s reseller community is already offering to its customers, includes enhanced cloud capabilities to ensure close integration with Sage X3. Key functional aspects to V1’s upgrade include a more straightforward and more responsive and modern interface to enhance the customer experience further, supporting Sage and its resellers’ intentions to help organisations make the most of the cloud.
UK-based multichannel Payment Gateway outfit Anderson Zaks, is crossing its RedCard product with Smart Volution’s Register EPOS small business solution.
The big idea is that they will provide retail, hospitality and beauty services markets with a modern, cost-efficient, electronic point of service solution that is device and service provider agnostic, for authorisation, settlement and value-added transaction services. Anderson Zaks’ RedCard processing software supports Chip and PIN, contactless and e-commerce transactions, complementing Smart Volution’s flexible epos solution, designed for cafes, salons and independent retailers.
Network service provider Axians UK has signed up for the ADVA Ensemble software suite to provide its customers with risk-free access to network functions virtualisation (NFV) services.
Deployed as a managed platform for hosting virtual network functions (VNFs) and user applications at customer sites, the technology enables enterprises and communication service providers (CSPs) to harness the benefits of virtualisation with minimal upfront investment. Axians UK is leveraging ADVA Ensemble software as part of an open managed hosting service that will support standard applications such as software-defined WAN (SD-WAN) and firewalls, as well as any other network functions or customer applications.
Russell Crampin, managing director, Axians UK said this provides punters with a hosting platform that enables them to select and manage VNFs dynamically. They don’t have to replace hardware at multiple sites when they change IT or network applications.
Tollring has released its hybrid iCall Suite analytics and call recording solution into its channel.
MiVoice Business and Panasonic NS700 phone systems, with Avaya IP Office coming soon. The cloud solution connects to on-premises PBX equipment, providing channel partners another opportunity to talk to their customers and provide a product with all of the benefits of iCall Suite’s online services when they are not yet able or willing to upgrade their cloud telephony.
Avaya introduced its new cloud-native, Unified-Communications-as-a-Service product to its partners.
The system runs on the Google Cloud Platform.
Initially available in 24 markets globally, this new offer enables Avaya partners to move SMBs more effectively to Google Cloud communications.
Healthcare IT security outfit Imprivata has released what it has called the first end-to-end Identity and Access Management (IAM) Cloud Platform for healthcare in partnership with Microsoft.
The Platform, anchored by Imprivata’s leading solution portfolio and commitment to building trusted digital identities, and the world-class scale and security of Microsoft’s cloud identity platform, Azure Active Directory, will address the challenges that healthcare customers face down the digital transformation road.
HPE and Nutanix announced a global partnership to deliver an integrated hybrid cloud as a Service (aaS) solution to the market.
This offering will use Nutanix’s Enterprise Cloud OS software including its built-in, free AHV hypervisor, delivered through HPE GreenLake to provide customers with an HPE-managed hybrid cloud that, it’s claimed, dramatically lowers total cost of ownership and accelerates time to value.
Darling of the UK PC-builder industry Bullguard ,has spruced up its cybersecurity product line by adding a VPN product.
Designed to be easily used across multiple devices, BullGuard VPN features a simplified user interface and quick connect functionality, enabling consumers to fly under the radar and surf the internet in stealth mode while retaining complete anonymity via military-grade encryption. It is available for Windows, Mac, Android and iOS operating systems.
Sales performance through training, consulting, technology and research, Miller Heiman Group has integrated its sales analytics platform with Microsoft Dynamics 365.
Scout by Miller Heiman Group, powered by the Strategic Selling with Perspective and Conceptual Selling sales methodologies, uses data and analytics to coach and support sellers to take actions that will improve win rates, it’s claimed.
Secure communications outfit Armour Communications is launching the latest version of its flagship product Armour Mobile at Cyber UK 2019 – the premier annual cybersecurity event run by the UK’s NCSC (National Cyber Security Centre).
Armour will be demonstrating full integration with Secure Chorus standards, to a live audience, with Leonardo, BAE Applied Intelligence and DSTL (Defence Science and Technology Laboratory). The interactive workshop, hosted by NCSC and Secure Chorus takes place on 24 April at 14.00 and is part of Stream G.
Armour Mobile v3.0 introduces new features including biometric authentication (fingerprint and facial recognition), and rapid ‘auto’ provisioning of new users using secure QR codes or encrypted links within emails. There is a host of additional improvements, including sending a secure voicemail or text note when a user is unable to accept a voice or video call; accessibility options such as user-defined text sizes; and MessageBurn has added sophistication – for example, a marker to alert the user if they failed to read a secure message before it has been ‘burned’.
Cloud-based Cirrus Response showcasing three new and upgraded products at Call & Contact Centre Expo designed to automate, streamline and enhance the customer experience.
The solutions on display include CirrusTranslate, an upgraded version of Cirrus Conversational AI (CAI) and integration with WhatsApp. All enable enterprise contact centres to manage better and filter calls to improve agent performance and to provide a more engaging experience for the customer.
CirrusTranslate provides an option for customers to select the language of their choice and hear on-the-fly translation which replicates having a human translator on the call. Software-based translation, available 24/7 with no need to book in advance, is more cost effective than having a team of human translators and provides businesses with the ideal way to expand into overseas markets while keeping costs low. The new service is launched with 15 languages initially, which include Russian, Japanese, Chinese Mandarin and a wide range of European languages. New languages can be added by arrangement.
MSP outfit Datto has spruced up its integration between Datto RMM (remote monitoring and management) and ConnectWise Manage, a professional services automation (PSA) tool.
This will mean that MSP partners will have the flexibility of monitoring and managing remote IT assets and escalations from ConnectWise Manage and builds upon the ease, reliability, scalability, and security that MSPs have come to expect from Datto RMM.
Datto chief product officer Emily Glass said: “We believe our MSP partners must have the flexibility to leverage the tools that are right for them, and not be limited by vendor,” said Emily Glass, chief product officer at Datto. “This fosters the type of innovation the industry needs to thrive and enables our partners to make the best technology choices for their business.”
Licensing outfit SoftwareONE has launched its unified communications (UC) managed services in the UK.
The Swiss firm launched UCSimple in the US, Germany, Switzerland and Austria last year and has now added Blighty to its list.
UCSimple is based on a premise that traditional UC tools are ineffective because they don’t take into account the number of employees working remotely will increase over the next few years.
Extreme Networks announced the general availability of Extreme Networks’ Defender for IoT which helps organisations secure unsecured IoT devices.
Defender for IoT can be deployed on any network and designed to allow non-technical staff at schools, hospitals, retailers and hospitality venues can use it to isolate and protect both wired and wireless IoT devices from cyber attacks.
IoT devices present two major security flaws for businesses today. Most lack embedded security—they were built to run on private networks where the assumption was it was tightly controlled, and device-level security wasn’t required. Manufacturers never considered that the private enterprise network could be connected to the public internet, and therefore the devices may run out-of-date operating systems, have hardcoded passwords and/or lack anti-virus and firewall capabilities. And they are typically deployed in a flat or unsegmented network so that if breached, the attacker can gain access to sensitive areas of the network.
David Raftery, Chief Revenue Officer, Integration Partners said that customers across the industry were having difficulty with IoT security and one of the most challenging aspects is the creation of security policies for a diverse range of devices.
“This can be time-consuming and fraught with error. Extreme’s Defender for IoT solution automates this task with its ability to learn a device’s typical behaviour and then build a security policy that restricts its communication to only what is authorised. With the ability to then segment IoT devices into secure tunnels, Extreme provides our customers multi-layered IoT security over whatever network they have deployed today. It’s a unique and a compelling solution”, he said.
Mike Leibovitz, Senior Director of Product Management and Strategy, Extreme Networks said that businesses are extracting so much value from the IoT revolution that it’s easy to see why deployments are happening fast, and security should not be viewed as an impediment to that.
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