Many firms are in the dark over AI and need better training on its advantages
According to research into US firms from CompTIA just 29 percent of firms are using AI regularly, which is not much different from 2017.
The industry group has found that UK businesses are often following the same trends and reported that a lack of knowledge is holding back customers with more than half the customer base admitting to having a low understanding of the technology.
Tech Data’s European revenues tumbled the first quarter and CEO Rich Hume expects things to get worse this year.
Tech Data was doing well worldwide and Europe was the only region to under perform. Revenues in Europe slumped by eight percent year on year to $4.3 billion.
Across the pond the Americas segment was meanwhile elevated by a five percent year on year revenue boost to $3.8 billion, while Asia Pacific sales jumped by 15 percent to $310 million.
Avaya introduced its new cloud-native, Unified-Communications-as-a-Service product to its partners.
The system runs on the Google Cloud Platform.
Initially available in 24 markets globally, this new offer enables Avaya partners to move SMBs more effectively to Google Cloud communications.
ADVA announced that Colt Technology Services is using its ADVA FSP 150 with ConnectGuard security technology to deliver its new Ethernet Line Encryption service.
It’s said to provide end-to-end data protection for low-latency high-speed performance of up to 10Gbit/s. It claims to protect enterprises dealing with overly sensitive information to simply and safeguard against increasing security threats and meets strict new regulatory requirements including the EU’s GDPR.
The end of Microsoft’s support for Windows 7 at the start of next year will create a spurt of PC renewal throughout the rest of 2019, according to beancounters at IDC.
According to IDC, shipments of traditional PCs (desktops, notebooks and workstations) will decline by 0.4 percent year on year in 2019, but the commercial market will experience “significant growth” as a result of the operating system upgrades.
CSI has partnered with Fresche Solutions (Fresche), a provider of IBM “i” modernisation solutions, to unblock access to the cloud for IBM “i” applications.
CSI’s private cloud offering (CSI PowerCloud) allows IBM i and AIX systems to be migrated to the cloud and directly connected to the world’s leading public clouds whatever the platform.
While most attendees at the third annual Managed Services and Hosting summit this week in Amsterdam thought life was grand, many of them reported that the industry was being pulled in different directions.
Several surveys discussed for the first time at the event point to continuing growth in what is a maturing industry, but issues remain on customer relationship management, security and a lack of skilled resources.
Data-loss outfit Code42 has expanded its channel partner program in EMEA, with a focus on Germany and UK.
The company launched its new Code42 Next-Gen Data Loss Protection solution to its European channel and reseller partners and rolled out a new partner portal.
While everyone wants digital transformation projects, punters need a realistic expectation of the tech’s maturity, a new report said.
The research, conducted by Forrester Consulting and commissioned by Ivalua, used a digital maturity index to assess organisations’ structure, strategy, process, measurement and technology to determine the right level of digital maturity.
More than 80 percent of MSPs are finding that recurring services now drive a portion of their revenue according to the latest research from Datto.
Datto’s ‘State of the MSP’ report highlighted an “industry shift” from service providers solely modelled on ad-hoc services to becoming more strategic advisors to their SMB clients.
Ingram Micro has acquired French cybersecurity VAD Abbakan, as part of the expansion of its cybersecurity business in Europe, the Middle East, and Africa (EMEA). The acquisition of Abbakan expands Ingram Micro’s network of system integrators and telecommunications companies across France.
Sophie Deleval, Chief Executive for Ingram Micro France, said: “This acquisition cements the transformation we initiated two years ago to strengthen our ability to support our partners in developing their business and stay relevant and sustainable. Abbakan’s and Ingram Micro’s teams will combine their expertise, dynamism and engagement to provide an outstanding value proposition to the new market in which we operate.”
Salesforce has changed its app platform to arm ISVs with more information about how their software performs.
The idea is to help customers identify skilled consultants in partners using a TripAdvisor type model.
Phil Doye has made an industry comeback by acquiring SBL.
Doye’s acquisition vehicle, Glebe Holdings, has bought all of the firm after current CEO and majority shareholder Dennis Hobban approached him to lead “the next stage of its growth”.
For those who came in late, Doye built tech reseller Kelway over 25 years before selling it to US peer CDW in 2015. He resigned as a director of the firm in 2017.
Customers are finding it tricky to match in-house resources with cloud security issues, according to new research from Claranet.
Claranet said that there has been a skills shortage on the security side of things more than half of UK firms do not have the in-house ability to protect data in the cloud.
Allen Waugerman has been named as Lexmark’s new president and chief executive officer.
Waugerman joined Lexmark at its inception in 1991 and has served in a variety of leadership roles, including leading the company on an interim basis during the CEO search. Since 2016 he has served as Lexmark senior vice president and chief technology officer. Waugerman succeeds Rich Geruson, who left the company in November 2018.
Mickey Kantor, chairman, Lexmark board of directors said: “We are pleased to appoint Allen as Lexmark president and CEO. He brings strong leadership, integrity, deep knowledge of technology and a track record of commitment to Lexmark’s success, making him the right choice to lead the company toward continued global growth.”
Waugerman holds a bachelor’s degree in electrical engineering from the University of Kentucky. He is a Dean’s Advisory Council member for the University of Kentucky College of Engineering and serves on the board of the YMCA of Central Kentucky.
“I am proud of Lexmark’s recent accomplishments, including the largest product launch in our history and the development of new solutions and services such as cloud-based as-a-service offerings. I look forward to leveraging our strengths and proprietary technologies toward broad global growth strategies that will position Lexmark for success well into the future,” Waugerman said.
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