It is likely that BT will have to write out a cheque for £300 million in compensation to customers who suffered from its mega-slowness.
The company was apparently using its terms of its contracts to reduce compensation payments to other providers for failing to deliver Ethernet services on time between January 2013 and December 2014, regulator Ofcom said.
BT’s Chief Executive Gavin Patterson said the company took the matter very seriously, and had put in place measures, controls and people to prevent it happening again.
In other news, Ofcom has revealed new plans which would see consumers who experience poor service automatically compensated, in cash or credit, by their landline or broadband providers.
As part of the scheme, customers who have had to put up with delayed repairs, missed installation or engineer appointments, will be paid up to £30 in compensation, depending on the problem. According to Ofcom, six million landline and broadband customers could receive a total of around £185 million in compensatory payments each year as a result of the policy.
The regulator says every year UK repair technicians failed to show up for 250,000 repair appointments.